Got Questions? Find answers.

• What information do you need to set me up for monitoring?

  Once you've registered with DOB Alerts for our services, simply enter the property addresses into your account. We'll monitor the jobsite and alert you to any complaints.

• How do you send alerts? What does the alert tell me?

  All alerts are sent via phone texts and email messages, detailing the exact complaint that was registered, along with the priority level assigned to the complaint by New York City's Building Department. This way, you'll know how quickly you need to respond.

• How many people can receive alerts?

  As the master account holder, you'll receive all notifications for all of your properties. You can also designate four additional individuals for each property, such as the foreman or manager, to receive notifications.

• How often does DOB Alerts check my jobsite for complaints?

  Every site gets scanned approximately once an hour, as our software circles all 5 boroughs.

• How soon do you start tracking my property for complaints?

  Immediately! As soon as you add a property - we're on the alert! On occasion, a new property may take up to 24 hours to update.

• I didn't get alerts. Is the system working?

  No news is good news. You can always check the DOB site manually if you're feeling neurotic, but most likely, there's nothing to worry about!

• How do the fees work?

  The service fee is charged for each calendar month of the year. For example, if you sign up at any point in January, you will be charged the entire fee for that month.

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• Can I upgrade my account to include more properties in the middle of the month? When will my bill reflect the new charges?

  Sure, you can upgrade your plan at any time. Simply choose the plan you'd like and then input the additional property addresses. You will be charged the difference between the old and new plan at the time of upgrade. The next month, the new fee will take effect.

• What if I receive an alert after a NYC inspector arrives?

  It's rare, but possible. In high priority cases, an inspector may show up to evaluate your property immediately, even before DOB Alerts picked up the complaint. Or an agent may wait a day or two before entering a complaint in the database.
  Remember: Alerts don't prevent inspections. They give you a heads up so you know what's coming.